Webinar Digital Twins for Remote Service & Training

Datum: 17/06/2021 15:00 - 16:00
Locatie: online event
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Dit Webinar wordt georganiseerd in samenwerking met BEMAS.


Digital Twins for Remote Service & Training

op donderdagmiddag 17 juni om 15:00 uur

Service managers worden geconfronteerd met een aantal trends: de gemiddelde tijd tussen introducties van nieuwe producten neemt af, de complexiteit en variabiliteit van het productaanbod nemen toe, en de klant heeft meer dan ooit hoge verwachtingen met betrekking tot serviceability.

OPGELET: deze activiteit vindt plaats in het Engels.
Meer info in onderstaande Engelstalige aankondiging


Service managers are faced with a number of trends: the average time between New Product Introductions decreases, the complexity and variability of the product offering increases, and the customer has more than ever high expectations with regards to serviceability. On top of this a lot of experienced field service engineers are leaving the job market and it is hard to find and keep qualified service personnel. These trends increase the need to accelerate the learning curve of technical personnel.

Digital Twin XR technology has the promise to provide operators at all times with almost frictionless access to the exact information they need to perform their job at their level of expertise.  This allows people with less experience to perform more complex procedures, allows them to learn faster and give them the necessary comfort that they will not run into problems they don’t know how to handle. Although the current state of the XR technology does not allow the full realization of this vision yet, fast progress is being made with XR-enabled Guide (digital work instructions), Coach (Remote Visual Assistance) and Teach (VR training environments) solutions.

A critical success factor for implementing these solutions is the ease with which to define and maintain them. An automated pipeline to transfer product and process knowledge from PLM/PDM/MES and PLC software to XR support and training solutions is required.



Applying Digital Twins to accelerate the professional growth of service personnel
During this presentation  the following topics will be addressed:

  • How to accelerate the authoring of XR-enabled work instructions from 3D CAD software?
  • How to use a Digital Twin linked to the actual PLC/HMI to enable complex in context
    training scenarios?
  • How to leverage the Digital Twin model in remote visual support scenarios?

 Case: Remote visual assistance & training at GEA
About the main speaker
Ben MahyBen Mahy is Managing Director at SupportSquare. Ben has a lifelong experience in applying digital twin technology for simulation, virtual  commissioning, training and operational support solutions. He has successfully grown multiple model based companies into technological  innovators and currently executes the role of CVO (Chief VIsion Officer) at Supportsquare, a 20 person scale-up based in Ghent with a mission to accelerate the professional growth of technical personnel with XR technology.

14:45     Welcome on the BEMAS Live learning platform
15:00     “Applying Digital Twins to accelerate the professional growth of service personnel”
              by Ben Mahy
15:35     Case: Remote visual assistance & training at GEA
15:45     Q&A and conclusion

-  € 10,- pp VAT excl.
-  Free for invitees from Supportsquare & KicMPi => use code zzllag4d8
-  Free for employees working at organisations that are member of BEMAS
-  Included in the BEMAS Service Community of Practice 2021 full package

In collaboration with BEMAS.

Klik hier om aan te melden voor 17 juni a.s.

Inschrijving loopt via BEMAS
Gebruik code zzllag4d8
Kies bij Webinars voor niet-leden voor:
Webinar 5 -17/6 - Digital twins voor remote service & training